TERMS & CONDITIONS
1 GENERAL
1.1 Confer Education Ltd is registered in England and Wales as a Company Limited No. 14700536
1.2 Confer is an independent organisation established by psychotherapists in 1998 to provide innovative, challenging and inspiring continuing educational events for psychotherapists, psychologists and other mental health workers. Through our seminars and conferences we have made our mark by presenting the cutting edge of thinking and theory in order to deepen our understanding of the mind and to demonstrate the connections between different schools of thought within the psychotherapy domain. Our seminar leaders and panels are chosen from the most experienced practitioners and contemporary theorists to present the latest research findings and theoretical developments.
1.3 Confer events are also designed for the participants’ well-being. With that in mind, we provide time and space for people to network, thoughtfully prepared materials and other resources. Our goal is to create a friendly and secure learning community to support people in their clinical work and professional lives. We recognise that, while professional psychotherapists or other mental health workers are required to continue learning and developing skills throughout their careers, doing so in a meaningful way takes considerable commitment. We aim to provide our colleagues with skills and knowledge that lead to increased professional confidence, better work and an edge in the field.
1.4 Please note that items purchased in your basket will be sold as Confer Education Limited.
1.5 The following terms and conditions listed below will apply between you and Confer for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.
1.6 The failure of or delay by Confer to exercise or enforce any right in these terms does not constitute a waiver of such rights.
1.7 Confer reserves the right to amend these terms and conditions in its absolute discretion at any time upon reasonable notice to you.
1.8 These terms and conditions shall be governed by and interpreted in accordance with English law and in the event of any dispute arising out of these terms and conditions and/or your membership, you agree with Confer to submit to the exclusive jurisdiction of the English courts.
Payment
1.9 All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Confer will not be liable for any delay or non-delivery.
Discounts and Promotions
1.10 ‘Early Bird’ deals or offers are available at a reduced price, for a limited period and for a limited number of people making earlier than usual bookings.
1.11 ‘Psychotherapy trainee’ deals or offers are available at a reduced price. To qualify for this deal or offer you need to be taking a course which provides core practitioner training in counselling or psychotherapy that is at least 1 year full time or two years part time and recognised by the BACP or UKCP. We do not accept core training in disciplines such as psychology, hypnotherapy, social work or coaching. Confer reserve the right to ask to see evidence of training being undertaken.
1.12 ‘Self-funded’ deals or offers are offered at a reduced price. To qualify for this deal or offer you will need to cover the event/module fee privately, or through financial help from family or friends.
1.13 Selected concessions may be excluded; please see offer for details of further information.
1.14 Confer reserves the right to terminate any concession at any time.
1.15 Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Confer. Details of any minimum or percentage discount, including VAT and saving entitlement, will be issued with your code. Promotion codes are only valid for orders placed online.
1.16 Confer reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
1.17 Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code.
1.18 Only one promotion code can be used per order.
1.19 Promotion codes are not valid in conjunction with any other promotion, on sale items or other discounted items.
1.20 Confer reserves the right to terminate any promotion code at any time.
Force majeure
1.21 Confer reserves the right to cancel, suspend or vary the operation of our obligations to you if events occur which are in the nature of force majeure including (but without prejudice to the generality of the foregoing) fire, flood, storms, explosion, earthquake, epidemic, plant breakdowns, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any event outside of Confer’s control; and we shall not be held liable for any breach of contract or tort resulting from such an event.
2. LIVE EVENTS
2.1 Live Event tickets are valid for the date and time stated. Please check your tickets carefully when you receive them as we may not always be able to rectify mistakes.
2.2 You may give your place to another person if you let us know that person’s name at least 24 hours before the event begins.
2.3 Refunds for Live Events cannot be given in any circumstances except as follows:
- You cancel in writing to info@confer.uk.com 60 days before the first date of the event you have booked, in which case you will be entitled to a 100% refund.
- You cancel in writing to info@confer.uk.com 30 days before the first date of the event you have booked, in which case you will be entitled to a 50% refund
- COVID Terms and Conditions: If you cannot attend a live event because you or a member of your household is showing the symptoms of COVID-19, you are entitled to either a full refund, or a credit, as long as you have contacted the Confer up to 2 hours before the advertised start time of the event.
2.4 This does not apply to parts of an event such as a seminar within a series but only to a whole event or complete series.
2.5 We reserve the right to change a speaker at one of our conferences without offering a refund. However, if a solo presenter cancels we will offer a full refund OR transfer of your fee to another Confer event. If the entire event is cancelled we will offer you a full refund.
2.6 We reserve the right to change our prices at any time. Regrettably, discounts offered after you made your booking cannot be claimed or applied retrospectively.
2.7 Confer reserves the right to refuse admission or terminate a visit to an event.
2.8 By attending an event, ticket holders consent to being photographed or filmed incidentally and to Confers publication or broadcast of any such photographs or film.
2.9 Confer aims to provide a safe, welcoming environment for all of our visitors. We recommend you keep all personal belongings with you at all times. In the absence of any negligence or breach of duty by Confer or its staff you will be responsible for any loss, theft or damage to your belongings.
3. ONLINE MODULES AND TALKS ON DEMAND
3.1 Access to the module or Talks On Demand runs for 365 days from the date of purchase. 1 month before the end of that period you will be notified of the option to renew your subscription
3.2 We reserve the right to change, update, remove or add content at any time
3.3 Unless stated otherwise, copyright and all other rights in all publications and materials supplied to you by Confer are owned by Confer. You may not reproduce, transmit, distribute, sell or commercially exploit these materials without the prior written consent of Confer or to the extent expressly permitted by law.
3.4 Using the module or Talks On Demand as a teaching tool or within an organisational setting or group requires an Institutional or Teaching Licence.
3.5 We will endeavour to make the module content and Talks On Demand available 24 hours every day. However, in the case of an unforeseen technical problem we reserve the right to down time in order to resolve this. In such cases, notice will be provided to you by email
3.6 If you are dissatisfied with the module content or the Talks On Demand please make a formal complaint to the Editor by email to info@confer.uk.com. We will do our upmost to address the area and offer a satisfactory solution
3.7 We reserve the right to recombine videos into new packages, which may have cheaper pricing at a later date. These discounts cannot be applied retrospectively to modules or Talks On Demand already purchased
3.8 Failure to operate within the terms and conditions set out above may result in your account being shut down without refunding your fee.
4. DEPTH COURSES
Applications
4.1 All bookings must be made online. Spaces are often limited for Depth courses and will be allocated on a ‘first come first served’ basis. You are strongly advised to book early to secure a place.
4.2 You will be asked to complete our online application form.
4.3 To be admitted on the Depth Courses requires that clinicians have competence in core therapeutic and relational skills. All participants must have qualified as a counsellor, psychotherapist, clinical psychologist or psychiatrist or work in another specific professional therapeutic modality. This assumes an understanding of the basic tenets of establishing safety and containment in therapy in order to provide a secure base for working with energy.
4.4 Participants must also meet the admissions criteria set out for each of the Depth Courses.
4.5 Once you have signed up for a Depth Course you cannot defer your place. Please therefore ensure that you are able to complete a course before accepting your place.
Payment
4.6 The full fee must be paid before the start of the course. You have the right to cancel your Depth Course, providing we receive the request in writing within 14 days of you signing your enrolment form. After 14 days of signing, no cancellations are permitted and no refunds will be given.
Credit/Debit Cards
4.7 You can pay for the Depth Courses by credit/debit card online through the Confer website booking system.
Instalments
4.8 We can offer a scheduled payment plan, but only for exceptional circumstances. To apply you will need to send a written explanation as to why this could be applicable to you.
Right to Cancel
4.9 You have the right to cancel this contract within 14 days of the course fee being paid without giving any reason.
4.10 To exercise the right to cancel, you must inform us (Confer Education Limited, 17 Western College Road, Mannamead, Plymouth, PL4 7AG, Email: bookings@confer.uk.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
4.11 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
4.12 Subject to Clause 4.9, if you cancel your contract within the 14-day cancellation period, we will reimburse all payments received from you.
4.13 We will make the reimbursement without undue delay, and not later than 14 days after the day on which you inform us of your decision to cancel your contract.
4.14 We will make the reimbursement using the same means of payment used for the initial transaction, unless you have expressly agreed otherwise; in any event, the Supplier will not charge any fees as a result of the reimbursement.
4.15 If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.
Refunds
4.16 We can offer you a refund of the course fee during the first 14 days after payment is made. After this, the course fee becomes non-refundable.
4.17 We cannot give refunds for delegates who fail to attend for whatever reason.
Cancellation of a Depth course by Confer
4.18 Confer reserves the right to alter published programmes, trainers, speakers, fees or venues without prior notice and without liability. Confer also reserves the right to cancel a course at any time without liability to delegates for losses incurred through cancelled travel or accommodation costs or other expenses incurred.
4.19 All of our training courses are extremely practical and hands-on. We base our courses on case studies and group interaction; if we do not receive adequate numbers to ensure the training course is practical and effective for each delegate, we retain the right to cancel the course.
4.20 In such circumstances delegates will be offered an alternative date or a full refund.
Course Changes
4.21 If you wish to change to another diploma course in the same academic year, we can consider requests before the courses start. Once courses start, no changes are allowed.
4.22 If, once the course has begun, a break in the schedule is required due to coronavirus, the course will resume as soon as possible within government health guidelines. In these circumstances, fees cannot be returned.
Written assessments and exams
4.23 When submitting any case study or any written assessment, if you are unsuccessful with your first attempt you will be given the opportunity to re-submit the case study or written assessment free of charge. However, subsequent retakes and re-submissions will incur a charge.
4.24 If you are unable to meet an agreed deadline for either a case study or written assessment you may incur an administration charge, the amount depends on the length of additional time required. We advise participants to keep a copy of all work submitted for marking as we will ask you to pay shipping costs if you want us to return work to you. Work is only stored for 3 months.
Privacy
4.25 Confer is committed to protecting and respecting our Depth Course participants’ privacy.
4.26 Our Privacy Notice explains when and why we collect personal information about our customers, how we use it, the conditions under which we may disclose it to others.
5. MEMBERSHIP
5.1 This section sets out your rights and obligations as a member of the Confer Scheme (“Membership”).
5.2 The acceptance of your membership application and receipt of your Membership fee by Confer creates a valid and legally binding contract between you and Confer, which is governed by these terms and conditions.
Definitions
5.3 In these terms and conditions, the following words have the following meanings:
Member means you and/or any other member of the Confer Membership Scheme (depending on the context in which it is used). Please note that these terms and conditions apply to all members.
Membership Letter means the letter or letters provided to you by Confer confirming that you are a member.
Membership Fee means the money you have paid to Confer to become a member.
Membership Period means the date from which Confer receives your Membership Fee to the date on which your Membership expires. This will usually be 12 months from the date that we receive your Membership Fee. The term of your Membership Period is set out in your Membership Letter.
Your details
5.4 During your time as a Member we will collect information about you to help improve and personalise your Membership experience. We collect information about you in a variety of ways including, but not limited to:
- when you join as a Member;
- when you make bookings for Confer events;
- when you make a purchase of an online module;
- when you respond to Confer emails.
5.5 All information that you provide to Confer will be processed and held in accordance with the EU General Data Protection Regulation (GDPR) and all other applicable UK and EU law.
5.6 You agree that personal details provided to Confer may be used for administrative purposes to fulfil your membership rights and provide membership services to you.
5.7 You are responsible for informing us of changes to your personal details. Please do not share your individual passwords for access to our on-line services with anyone else. Doing so could result in the immediate termination of your membership.
5.8 Confer does not collect or process sensitive personal data such as race, ethnic origin, physical or mental health, political or philosophical views or sexual orientation.
5.9 Subject to clause 5.6 Confer will never sell, rent or exchange your details with any other organisation outside of Confer.
5.10 You may opt-out of communications from Confer at any time, although they form part of your Membership benefits. If you wish to opt-out of communications from any of Confer by any of the above channels please inform us in writing at Confer Education Limited email at support@confer.uk.com You can also unsubscribe from Confer emails via the unsubscribe link at the bottom of all emails sent to you by Confer. See Confer’s full privacy policy.
Membership fees and payment
5.11 All Members will pay an annual Membership fee. Confer reserves the right in its absolute discretion to change the Membership fee each year.
5.12 Your Membership is valid immediately from the day that your Membership fee is received by Confer in cleared funds and will usually be valid for 12 months unless, for example you have purchased a longer Membership Period. If you do not renew your Membership it will expire automatically at the end of the Membership Period unless it is renewed in accordance with clauses 5.14 or 5.15 below.
5.13 Upon expiry of your Membership you will no longer be a Member and you will no longer be entitled to receive any Membership benefits.
5.14 Renewal by Direct Debit: When each Membership Period comes to an end, Confer will send you a renewal reminder. If you do not wish to renew your Membership you must inform Confer at the earliest opportunity and preferably at least 10 days before the end of your Membership Period.
5.15 Renewal by credit/debit card: When each Membership Period comes to an end, Confer will send you a renewal reminder, and your Membership will be cancelled unless and until a further Membership Fee payment is received from you.
5.16 Confer reserves the right in its sole discretion to terminate your Membership if in its reasonable opinion you behave in a way which is considered to be harassing, causing distress or inconvenience to other members, any visitor to Confer, any member of Confer staff or any directors, or other supporters of Confer or you breach any of these terms and conditions.
5.17 Subject to any statutory right to cancel, your Membership Fee is non-refundable once payment has been received by Confer.
5.18 Membership rights are not transferrable.
5.19 Membership rights shall cease on a Member’s death or an individual ceasing to be a Member.
Your Membership Benefits
5.20 As a Member of Confer you are entitled to:
- Membership Letter(s).
- A discount of 20% off all Confer Webinars, Talks on Demand and Online Modules. It should be noted that the 20% discount rate only applies to the Self-Funded places, it does not apply to already discounted Psychotherapy Trainee fees where this is available.
- Access to your own Confer video library.
5.21 Membership is non-transferrable.
Publications and other materials
5.22 Unless stated otherwise, copyright and all other rights in all publications and materials supplied to you by Confer are owned by Confer. Members may not reproduce, transmit, distribute, sell or commercially exploit these materials without the prior written consent of Confer or to the extent expressly permitted by law.
Liability
5.23 Subject to clause 5.25, and to the extent possible by law, Confer excludes all liability to members or to any other third party for any loss of profit, or any special, incidental or consequential damages (however arising, including negligence) arising out of, or in connection with services, benefits and/or products supplied by Confer.
5.24 Subject to clause 5.25, the liability of Confer to you is limited to the amount of your annual membership fee.
5.25 Nothing in these terms and conditions excludes liability for death or personal injury caused by Confer’s negligence or for fraud or fraudulent misrepresentation.